Samsung has just given us an example how to not introduce an update….
I bought a samsung smart tv led series 7 7100 last month, and at first I was very happy with it until i realized that when i use smart hub and run some of the applications my remote control stops working from distance grater that 1 meter!!!(tv starts responding to remote control after 2 minutes but still not to all clicks…). Yeah, i could live with that(somehow) but that what happened couple days ago was just unbelievable. Samsung which planed to introduce new smart hub for its 2013 smart tv line(at that time i was hoping maybe 2012 models would get that new version too) made some kind of update? or whatever that was which caused many problems with smart hub, including:
- no internet connection in smart hub menu when tv options shows that it’s connected in fact,
- wrong or missing icons
- missing and not working applications
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So all of these happened on Sunday(6th of June 2013) and what was fixed by then… Well i still have problems with missing applications and wrong icons but i can at least use Netflix now. Unfortunately i still have problems with my remote control…
So the question is: how Samsung could roll out such a huge update and didn’t even bother to notify anybody about it and why it’s not fixed yet!!!
or, why Samsung doesn’t address the issue on forums or on its website and why there is nobody out there who can be in touch with customers when something like that happens, maybe on twitter???
I don’t know about you but i think that perhaps Samsung was so busy on CES 2013 with showing off its new awesome products that it forgot about the customers who decided to trust it… I’m just hoping that we won’t become less important customers(tv with old version of smart hub) now because Samsung will support and spend only(most of) its time on new version of smart hub in the future.
I’m just really disappointed in Samsung, really…
Link to the thread about the problem:
and below you can see what i can see on my tv…
Update to remote control problem: Samsung technician finally fixed that by replacing wire connecting remote control sensor with motherboard, so it was not a software issue. According to him, there was some kind of interference between wires.
Update: It seems that it’s been finally fixed.